Pay: ₹243,132.98 – ₹500,000.00 per year
Job description:
What You’ll Do
o Work with the operations team to strategize, manage day-to-day operations and oversee the workflow
o Perform end-to-end quality audits of operational cases/files to ensure adherence to defined SOPs, legal timelines and enterprise guidelines
o Drive continuous improvement initiatives to enhance First Time Right (FTR), reduce rework and improve enterprise satisfaction
o Identify process deviations, root causes and recurring error patterns; recommend corrective and preventive actions (CAPA)
o Formulate Standard Operating Procedures (SOPs) to ensure consistency in internal processes
o Conduct calibration sessions with Operations team to ensure uniform quality standards
o Support onboarding and refresher training by sharing quality insights, common errors, and best practices
o Work closely with Automation/Tech team to highlight quality gaps that can be eliminated through system validations and controls
o Provide regular reports and updates to Senior Management
Skills/Qualifications
o Minimum 3+ years’ experience in quality assurance in operations
o Bachelor’s degree in business administration, operations management or a related field
o Strong understanding of operations quality frameworks, audit methodologies and compliance standards
o Excellent analytical and problem-solving skills with ability to perform root cause analysis and trend identification
o High attention to detail and strong process orientation to detect deviations and control risks
o Previous work experience in legal / financial services / insurance industry is preferred
o Advanced proficiency in MS Excel, Google Sheets and Word (e.g., advanced formulas, pivot tables, dashboards, data validation, MailMerge, etc.)
o High ownership, structured thinking and ability to work in fast-paced, high-volume environments
o Excellent oral and written communication skills
o Stakeholder management skills for feedback delivery, calibration and training
Job Type: Full-time
Benefits:
- Provident Fund
Application Question(s):
- Do You Have Hand on Advanced proficiency in MS Excel, Google Sheets and Word (e.g., advanced formulas, pivot tables, dashboards, data validation, MailMerge, etc.)?
- Do You Have Previous work experience in legal / financial services / insurance industry is preferred?
- Do you have Stakeholder management skills for feedback delivery, calibration and training ?
- Notice Period and your current salary(Ctc)
Education:
- Bachelor’s (Required)
Experience:
- Quality assurance: 3 years (Required)
- Standard Operating Procedures: 3 years (Required)
Language:
- English (Required)
Work Location: In person