Job Description

Position Title: Customer Support Executive – L1 Technical Support
Experience Required: 1–2 years
Salary: ₹20,000 (Gross)
Location: [Byculla]

---

Role Overview

We are seeking a proactive and customer-focused L1 Technical Support Executive to join our support team. The ideal candidate will provide timely and effective assistance to customers, resolving technical queries and ensuring high customer satisfaction.

---

Key Responsibilities

• Handle 35–40 customer calls per day with proper resolution.
• Provide technical support for computers, operating systems (Windows & Mac), and software issues.
• Communicate effectively with customers in English and Hindi (other South Indian languages are an added advantage).
• Record and maintain accurate logs of customer interactions and resolutions.
• Escalate unresolved issues to higher-level support teams when necessary.
• Ensure compliance with company policies and service standards.

---

Required Skills & Qualifications

Ability to handle high call volumes efficiently and professionally.

Minimum 1–2 years of customer support experience.

Strong communication skills in English & Hindi.

Basic technical knowledge of computers, OS, and troubleshooting across Windows & Mac platforms.