What You’ll Do
o Work with the operations team to strategize, manage day-to-day operations and oversee the work flow
o Verification of data shared by enterprise users
o Prepare and provide MIS reports on a regular basis to enterprise users
o Liaise with enterprise users to understand their needs and demands
o Formulate Standard Operating Procedures (SOPs) to ensure consistency in internal processes
o Ensure adoption and adherence to SOPs by all members of the team
o Provide regular reports and updates to Senior Management
o Manage and motivate the team to achieve operational targets and goals
o Ensure that all responsibilities of the team are achieved within the prescribed deadlines
o Manage vendor relationships
o Ensure enterprise satisfaction and retention, source constructive feedback and relay it to the relevant
teams
Skills/Qualifications
o Minimum 2+ years’ experience in operations
o Bachelor’s degree in business administration, operations management or a related field
o Demonstrable knowledge of people management
o Previous work experience in legal / financial services / insurance industry is preferred
o Advanced proficiency in MS Excel and Word (eg. Vlookup, MailMerge, etc.)
o Excellent oral and written communication skills
o Well organized and self-motivated
Experience upto 2years
Salary Upto – 4lpa to 5lpa