Senior operation executive

Job Description: Senior Executive – Operations

Company: Presolv360
Location: Mumbai, India
Employment Type: Full-time

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Role Summary

The Senior Executive – Operations will play a key role in managing day-to-day operations, ensuring process efficiency, enterprise client satisfaction, and team performance. This role requires strong operational ownership, coordination with enterprise users, MIS reporting, SOP implementation, and people management.

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Key Responsibilities

• Strategize and manage daily operational workflows in collaboration with the operations team
• Verify data shared by enterprise users to ensure accuracy and completeness
• Prepare and share regular MIS reports with enterprise users and internal stakeholders
• Liaise with enterprise clients to understand requirements and service expectations
• Draft, implement, and ensure adherence to Standard Operating Procedures (SOPs)
• Provide regular updates and reports to Senior Management
• Manage, motivate, and guide the operations team to meet targets and deadlines
• Oversee vendor relationships and service delivery standards
• Ensure enterprise satisfaction, retention, and effective feedback sharing with internal teams

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Skills & Qualifications

• Minimum 2+ years of experience in Operations
• Bachelor’s degree in Business Administration, Operations Management, or related field
• Proven people management and team coordination skills
• Prior experience in legal, financial services, or insurance industry preferred
• Advanced proficiency in MS Excel & MS Word (VLOOKUP, Mail Merge, etc.)
• Strong verbal and written communication skills
• Highly organized, proactive, and self-motivated

Salary – upto 6 LPA

Job Location – Colaba,Mumbai