Job Location Malad
Years of Experience: 6 months – 2 years
Qualification: 12th
Salary Range:15k – 25k
Working Days: Monday to Saturday
Shift timing – 9hrs rotation in between 9am to 9pm
Salary range – 15k to 30k
Need only Female Candidates.
Languages Known,
English should be must +Anyone language from the given below list
Gujarati
Punjabi
Malayalam
Bengali
Tulu
Kannada
Roles & Responsibilities
– Good Command in telephonic Communication with Fluent English and a, customer
service experience. – To look after the whole gamut of CRM function. She will be responsible for post- sales activities. – Developing harmonious relation with customers. – Acts as a single point of contact for clients right from design confirmation until
handing over. – Handling Customer Interaction via e-mails, phone calls. – Maintaining the track sheet. Updating the project status on a regular basis
– Implementation of the process laid down for dealing with customers, ensuring
timely response
to all their queries in a transparent manner. – Resolving customer complaints quickly and efficiently. Keeping customers updated
on the project status. Education and Experience
– The candidate should possess excellent verbal and written communication skills. – The ideal candidate should be ready to accept challenges and possess excellent
interpersonal skills and the ability to multi-task. – Experience required Minimum 6month
– Experience in Customer service handling Inbound calls
– Good knowledge of basic computer applications
– She must be well versed in Phone collections, retention, Case conversion, Cross selling
and Escalation Handling.
– Candidate having good communication in English and presentable personality